Client Support Senior - trilingual FR/EN

At WinMatch, we believe that every candidate deserves a career that reflects their deepest aspirations. Our approach, based on transparency, ethics, and meritocracy, has established us as a key player in the market.

We are currently assisting a leading financial institution in their search for an experienced Senior Account Officer - trilingual FR/EN/NL to join their expanding team. This role presents a unique opportunity to contribute to a cutting-edge digital wealth management platform, blending the agility of a fintech with the stability of a large financial organization.

Senior Account Officer: Key Responsibilities:

• Provide top-tier support and personalized assistance to clients through multiple communication channels, ensuring a smooth and positive experience at every stage.
• Manage and oversee the client onboarding journey.
• Address complex inquiries from clients and offer timely solutions, escalating issues only when necessary.
• Build and nurture long-lasting relationships with high-value clients, becoming their trusted point of contact for account-related matters.
• Advise clients on banking services and digital financial products, focusing on the most appropriate offerings for their needs, while aligning with commercial goals.
• Collect actionable feedback from clients to implement process improvements and enhance the customer experience.
• Handle client concerns or complaints promptly and professionally, aiming for swift resolution and maintaining high satisfaction levels.

Senior Account Officer: Your Profile:

• Proven experience in client support roles within banking or financial services, with a strong focus on account management.
• Solid knowledge of digital onboarding processes, banking products, and compliance requirements.
• Strong expertise in resolving client issues and improving service delivery.
• Solid understanding of AML regulations and financial crime prevention practices.
• Excellent communication skills, with a client-first mindset and the ability to work collaboratively within a team.
• Fluent in English, French
• 5+ years of experience in a client-facing role, ideally in a banking or financial services environment.
• Flexibility to work in rotating shifts, primarily between 8:30 a.m. and 7:30 p.m.

This position offers an opportunity to join a dynamic team where you can make a significant impact by enhancing the client experience and driving service excellence within a leading financial institution.

WinMatch is committed to offering a tailored, human-centered approach to its candidates. Over the past 5 years, we have been a trusted partner throughout Luxembourg, France, Belgium, and Switzerland.

If you have experience in client support within the financial services industry and are fluent in French and English, we encourage you to apply or reach out to us for further details.

Confidentiality assured.